Return of items

Right to withdraw from the contract

The consumer has the right to notify the seller within 14 days of receipt of the items that he withdraws from the contract, without having to state a reason for his decision. The deadline begins one day after the date of receipt of the items. The consumer shall notify the seller of the withdrawal from the contract to the following e-mail address: info@pikantno.si.

The product is eligible for a return only if it is in the same condition as you received it. Unused, unopened, undamaged, with all tags attached and in the original packaging. You must also include the invoice or other proof of purchase.

If the consumer withdraws from this contract, pikantno.si shall reimburse all payments received, including delivery costs, without undue delay and in any event not later than 14 days from the date on which the consumer receives the notification of withdrawal from this contract. Pikantno.si shall make such reimbursement by transfer to the consumer's bank account, unless expressly agreed otherwise; in no event shall the consumer incur any costs as a result of such reimbursement. Pikantno.si may withhold payment until it has received the returned item or until the consumer has provided proof that the item has been sent back, whichever is the earlier.

In the event of withdrawal from the contract, the consumer returns the received item by mail to our company address:

Greenpiece doo

Korytkova Street 19

1000 Ljubljana

Without undue delay and at the latest within 14 days from the day on which the consumer communicated his withdrawal from the contract. The deadline shall be met if the consumer sends back the goods before the expiry of the 14-day period. The direct costs of returning the goods shall be borne by the consumer.

Return of damaged shipment

In the event of visible damage to the shipment, a complaint must be made to the seller or delivery service immediately upon receipt of the shipment. The buyer is not obliged to accept such a shipment and may refuse it.

If the package is physically damaged, missing contents, shows signs of opening, or the items in the package are damaged, but the buyer still accepts the package, the buyer must then initiate a complaint procedure with the delivery service or seller. If you suspect that the damage occurred during delivery and was caused by the delivery service, do this by bringing the package to their nearest branch in the same condition as you received it (without adding or removing anything) and filling out a report on the damaged shipment. The seller or delivery service will then arrange for the matter to be settled. The seller will agree on an appropriate solution with the buyer; in the event of damage that is acceptable to the buyer and the buyer would like to keep such a product, the provider may issue a financial credit for the assessment of the damage, but if the damage is too great and unacceptable to the buyer, the buyer has the right to replace the product. Together with the delivery service, we will ensure that the complaint is resolved as soon as possible.

We recommend that the buyer inspect the package and check the contents in the presence of the delivery person before receiving it.